How fast can a role be filled?

Most roles go from discovery call to a live start date in two to three weeks, depending on seniority and how much product training is involved.

Who employs the agent — me or you?

Outsourced CX handles payroll, HR, and compliance for every agent we place. You direct the day-to-day work; we handle the employment paperwork.

What if a hire isn't working out?

No multi-year contracts. If a placement isn't a fit, we run the replacement process with reasonable notice — the goal is a fit that works, not a lock-in.

What time zones can you staff for?

Business-hours or 24/7, depending on your needs. Coverage is scheduled around your customers' hours, not a fixed shift block.

Is there a minimum commitment?

No. Most engagements run month-to-month after an initial trial period, so you're never locked into a structure that's stopped making sense.

Support Team Builder

Build your support team, we manage it.

Outsourced CX recruits, places, and manages support agents for your team — chat, email, or ticket specialists — and handles payroll so you don't have to.

Payroll & HR handledInterview before you hire

Who we are

Outsourced CX builds support teams for companies that need to hire agents — chat, email, or ticket specialists — without running recruiting, payroll, and HR themselves. We source, vet, and place the people; you manage the work.

See more about us →

The questions everyone asks before building a support team

Reasonable concerns. Here's how we handle each one.

Turnover & quality

“Won’t I just get whoever’s cheapest and available?”

Agents are sourced and vetted per role, not pulled from a generic bench. You review and approve every hire before they join your team — nobody gets placed you haven't signed off on.

Payroll & compliance

“Who's actually employing this person — am I on the hook for local labor law?”

Outsourced CX handles payroll, HR, and compliance for every agent we place. You manage the day-to-day work; we manage the employment paperwork.

Data & IP security

“Who else can see my systems and customer data?”

Agents work inside your own tools under your access controls. Nothing is copied into a third-party system, and every agent signs an NDA before they see a single ticket.

Flexibility

“What if the hire isn’t working out?”

No multi-year lock-in. If a placement isn't a fit, we run the replacement process — we'd rather hear that early than have you stuck with the wrong hire.

Support roles we staff

Hire the agent, not the channel. Every role is recruited, vetted, and placed on your team — you interview and approve, we handle payroll and HR.

Chat Support Agent

A dedicated chat agent for your website and in-app widget, recruited and placed on your team.

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Email Support Agent

An agent dedicated to your support inbox, trained on your product, policies, and tone.

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Helpdesk & Ticket Agent

An agent to triage, tag, and resolve tickets inside your existing helpdesk.

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Phone Support Agent

A dedicated agent for inbound and outbound calls, trained on your scripts and product.

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Team Lead / Supervisor

The layer between your agents and you — QA, coaching, and escalations day to day.

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Technical Support Agent

An escalation point for the product-heavy issues frontline agents can't resolve.

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Social Media Support Agent

An agent to monitor and respond across your social channels, on-brand every time.

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Remote team members reviewing work together

Vetted and onboarded before they join your team

Every candidate goes through written-communication screening and skills verification before you ever see their profile. You interview and approve the hire, they sit in on your onboarding call, and get held to the standards you set — not a generic support benchmark.

How engagements start

Most teams are live within two to three weeks of the first call.

Tell us the role

Which agent type, seniority, and volume you're staffing for. No commitment required.

We shortlist candidates

We source and vet against the role, and send you a short list — not a resume dump.

You interview & choose

You run the interviews and pick who joins. We don't place anyone you haven't approved.

We onboard & manage

Payroll, HR, and compliance handled on our end. You manage the day-to-day work.

How pricing works

Pricing is quoted per agent you hire — no published rate card. Cost depends on:

—Role and seniority — a chat agent prices differently than a team lead
—Headcount — the size of the team you're building
—Engagement type — full-time or part-time
—Coverage hours / timezone overlap needed

Get a quote See full pricing details →

Frequently asked

Talk to us about the support team you need

Tell us the agent roles you're hiring for and we'll tell you honestly whether this is a fit — and what building that team would look like.