OutsourcedCX

Roles

A technical support agent, recruited and placed on your team

An escalation point for the product-heavy issues frontline chat and email can't resolve — sourced and vetted against the technical depth your product needs.

What's included

  • —Matched to your product and technical stack
  • —Handles escalations from your chat, email, or ticket agents
  • —Interview and approve the candidate before they start
  • —Payroll, HR, and compliance handled on our end

What you get

A named agent who owns the escalations your frontline team can't close, not a shared specialist split across other clients. You review and approve the hire before they touch a ticket, and we keep payroll and HR off your plate for as long as they're on your team.

Talk to us about the support team you need

Tell us the agent roles you're hiring for and we'll tell you honestly whether this is a fit — and what building that team would look like.