OutsourcedCX

Roles

A helpdesk agent, recruited and placed on your team

An agent to triage, tag, and resolve tickets inside the helpdesk you already run — joining your team rather than a shared queue.

What's included

  • —Matched to Zendesk, Freshdesk, or your existing helpdesk — no migration
  • —Interview and approve the candidate before they start
  • —Coverage hours matched to your ticket volume
  • —Payroll, HR, and compliance handled on our end

What you get

A named agent working your queue, not a shared bench split across other clients. You review and approve the hire before they touch a ticket, and we keep payroll and HR off your plate for as long as they're on your team.

Talk to us about the support team you need

Tell us the agent roles you're hiring for and we'll tell you honestly whether this is a fit — and what building that team would look like.