Roles

Hire the agent, not the channel

We recruit, vet, and place support agents on your team — chat, email, or ticket specialists. You interview and approve, we handle payroll and HR.

Pick a role, or build the full team

Every agent is sourced and vetted for the role, then placed on your team once you've approved the hire. Don't see the role you need? Tell us — we'll build it around you.

Chat Support Agent

A dedicated chat agent for your website and in-app widget, recruited and placed on your team.

Email Support Agent

An agent dedicated to your support inbox, trained on your product, policies, and tone.

Helpdesk & Ticket Agent

An agent to triage, tag, and resolve tickets inside your existing helpdesk.

Phone Support Agent

A dedicated agent for inbound and outbound calls, trained on your scripts and product.

Team Lead / Supervisor

The layer between your agents and you — QA, coaching, and escalations day to day.

Technical Support Agent

An escalation point for the product-heavy issues frontline agents can't resolve.

Social Media Support Agent

An agent to monitor and respond across your social channels, on-brand every time.

Something else?

Not a fixed catalog — tell us your channels, coverage hours, and volume, and we'll recommend the roles that actually fit.

Talk to us about the support team you need

Tell us the agent roles you're hiring for and we'll tell you honestly whether this is a fit — and what building that team would look like.