About Outsourced CX
Support team building without the recruiting and payroll overhead
Most outsourcing means picking between cost and quality. We built Outsourced CX around a simpler idea: source and vet agents for the role you need, let you interview and approve the hire, then handle payroll and HR for as long as they're on your team.
How we operate
A handful of principles shape every account we take on.
You approve every hire
You interview and sign off before anyone joins. We don't place agents you haven't approved.
Payroll & compliance handled
No local entity needed. We handle payroll, HR, and compliance for every agent we place.
Dedicated, not pooled
Your account gets a named agent, trained specifically on your product. They don't rotate across other clients mid-week.
Direct reporting line
The agent reports into your team day to day — we handle the employment side, you manage the work.
Who we work with
Mostly SaaS, e-commerce, and marketplace teams whose support volume has outgrown a founder answering tickets between meetings, but who aren't ready to build a full in-house support org. If that sounds like where you are, a call is the fastest way to find out if we're a fit.