OutsourcedCX

Roles

A team lead, recruited and placed on your team

The layer between your agents and you — running QA, coaching, and escalations day to day, sourced and vetted for the seniority the role needs.

What's included

  • —Oversees quality, coaching, and escalation for your placed agents
  • —Matched to your reporting cadence and tools
  • —Interview and approve the candidate before they start
  • —Payroll, HR, and compliance handled on our end

What you get

A named supervisor accountable for your team's quality and escalations, not a shared manager spread across other clients. You review and approve the hire before they lead a single shift, and we keep payroll and HR off your plate for as long as they're on your team.

Talk to us about the support team you need

Tell us the agent roles you're hiring for and we'll tell you honestly whether this is a fit — and what building that team would look like.