Bilingual Support Agent

About the role

We're hiring a Bilingual Support Agent to support customers in English and Spanish across chat, email, and phone. You'll handle the same range of tickets as any support agent, just fluently in two languages.

Responsibilities

• —Handle customer support tickets in both English and Spanish
• —Match tone and terminology consistently across languages
• —Help review or proofread translated help-center content
• —Flag translation gaps or inconsistencies to the team
• —Escalate issues outside your scope to the right specialist
• —Log every conversation accurately regardless of language

What you'll need

• —Professional fluency in both English and Spanish, written and spoken
• —Strong written communication in both languages
• —Comfort switching between languages within a single shift
• —A reliable internet connection and quiet workspace

Nice to have

• —Previous bilingual or multilingual support experience
• —Experience proofreading or translating customer-facing content