Chat Support Agent

About the role

We're hiring a Chat Support Agent to join a growing support team, answering live chat questions from customers in real time. You'll be the first point of contact for product and account questions, working from documented processes and a knowledge base to give fast, accurate answers.

Responsibilities

• —Handle multiple live chat conversations at once without losing quality
• —Answer product, billing, and account questions using the knowledge base
• —Follow brand voice and tone guidelines in every reply
• —Escalate issues outside your scope to the right specialist
• —Log every conversation accurately for reporting and handoffs
• —Hit response-time and resolution targets each shift

What you'll need

• —Fast, accurate typing and strong written English
• —Comfort multitasking across several conversations at once
• —A calm, patient approach with frustrated customers
• —A reliable internet connection and a quiet place to work

Nice to have

• —Previous chat or messaging support experience
• —Familiarity with helpdesk or live chat tools (Zendesk, Intercom, or similar)