Careers
Chat Support Agent
RemotePart-time
About the role
We're hiring a part-time Chat Support Agent to cover peak hours on a live chat support team, answering product and account questions in real time. This is a great fit if you want steady part-time hours with room to pick up more shifts later.
Responsibilities
- —Handle a handful of concurrent chats during peak-hour shifts
- —Answer product and account questions using the knowledge base
- —Follow brand voice guidelines in every reply
- —Escalate anything outside your scope to the right specialist
- —Log conversations accurately for handoffs to the next shift
What you'll need
- —Fast, accurate typing and strong written English
- —Reliable availability during recurring peak-hour shifts
- —A calm, patient approach with customers
- —A reliable internet connection
Nice to have
- —Previous chat or messaging support experience
- —Availability to pick up additional shifts over time
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