Customer Success Associate

About the role

We're hiring a Customer Success Associate to check in with customers after onboarding, making sure they're getting value and catching problems before they turn into churn. This is a proactive, relationship-first role rather than a purely reactive support seat.

Responsibilities

• —Run regular check-in calls or emails with assigned accounts
• —Spot early signs of disengagement or churn risk
• —Keep account notes and health scores current in a CRM
• —Route product feedback and feature requests to the right team
• —Help customers get more value out of the product over time
• —Flag renewal or upsell opportunities to the account team

What you'll need

• —A proactive, relationship-first mindset
• —Comfort working inside a CRM and tracking account health
• —Clear written and verbal communication
• —Strong organizational skills across multiple accounts

Nice to have

• —Previous customer success, account management, or onboarding experience
• —Experience with CRM tools like HubSpot or Salesforce