General Virtual Assistant

About the role

We're hiring a General Virtual Assistant to support our customer service and operations teams with the day-to-day admin work that keeps everything running. You'll juggle scheduling, data entry, and inbox management so frontline agents and team leads can stay focused on customers.

Responsibilities

• —Manage calendars, schedule shifts, and coordinate meetings across teams
• —Keep customer and ticket records accurate in our support and CRM tools
• —Sort and respond to routine inbox and admin requests
• —Prepare reports and summaries from support and operations data
• —Research tools, vendors, or answers as needed and summarize findings
• —Support onboarding tasks for new agents joining the team

What you'll need

• —Strong organizational skills and comfort juggling multiple tasks
• —Clear written English and a proactive, detail-oriented approach
• —Comfort working independently with minimal supervision
• —Basic comfort with spreadsheets, CRMs, and everyday office tools

Nice to have

• —Previous virtual assistant or administrative support experience
• —Experience supporting a customer service or BPO team