Order Support Agent

About the role

We're hiring an Order Support Agent to help customers with order status, changes, refunds, and returns across chat and email. You'll work inside order management tools and follow policy precisely to keep customers taken care of.

Responsibilities

• —Look up and explain order status, tracking, and delivery timelines
• —Process refunds, exchanges, and returns within policy
• —Explain shipping or fulfillment delays clearly and empathetically
• —Flag suspected fraud or abuse patterns to the team
• —Keep order and account records accurate and up to date
• —Coordinate with fulfillment or logistics on delayed or lost orders

What you'll need

• —Comfort working inside order management or e-commerce platforms
• —Precision following refund and return policies
• —Clear written communication and a customer-first attitude
• —Basic comfort with spreadsheets or order-tracking tools

Nice to have

• —Previous e-commerce or order support experience
• —Familiarity with platforms like Shopify or a similar order system