Phone Support Agent

About the role

We're hiring a Phone Support Agent to take inbound calls and make outbound follow-ups. You'll be the voice of the brand for customers who prefer to talk things through, walking them to a resolution with patience and a clear, calm tone.

Responsibilities

• —Answer inbound calls and place outbound follow-up calls
• —Follow call scripts and guidelines where provided
• —Log every interaction accurately in the support system
• —De-escalate frustrated callers, looping in a supervisor when needed
• —Hit call quality, handle-time, and resolution targets
• —Identify and report recurring issues from call trends

What you'll need

• —Clear spoken English and a friendly, professional phone manner
• —A quiet home work setup with a reliable headset
• —Comfort talking on the phone for a full shift
• —Strong active listening and problem-solving skills

Nice to have

• —Previous call center or phone support experience
• —Experience with dialer or CRM software (Aircall, RingCentral, or similar)