Careers
QA Analyst
RemoteFull-time
About the role
We're hiring a QA Analyst to score support conversations across chat, email, and calls against a quality rubric, then turn those scores into coaching agents can actually use.
Responsibilities
- —Review and score support conversations against a quality rubric
- —Calibrate scoring regularly with team leads for consistency
- —Write clear, specific feedback tied to each score
- —Track quality trends across agents and the team over time
- —Flag coaching opportunities and repeat issues
- —Help refine the QA rubric as processes and products evolve
What you'll need
- —Sharp attention to detail
- —Ability to give clear, constructive, and specific feedback
- —Comfort reviewing conversations across chat, email, and calls
- —Basic comfort with spreadsheets or QA scoring tools
Nice to have
- —Previous QA, coaching, or team lead experience in support
- —Experience building or refining a QA rubric
Apply for this role
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