Social Media Support Agent

About the role

We're hiring a Social Media Support Agent to monitor social channels and respond to comments, reviews, and direct messages. You'll help keep the brand's public presence responsive, on-tone, and consistent across platforms.

Responsibilities

• —Monitor comments, reviews, and DMs across social channels
• —Reply on-brand and within response-time targets
• —Flag PR-sensitive or high-risk situations before they escalate
• —Coordinate with the support team on anything needing a formal ticket
• —Track sentiment, complaints, and recurring themes
• —Help maintain a consistent tone across all public replies

What you'll need

• —Excellent reading comprehension and a good sense of tone
• —Comfort working across platforms like Instagram, Facebook, and X
• —Fast, clear written English
• —A level head when replies are public and visible

Nice to have

• —Previous social media management or community management experience
• —Familiarity with social listening or scheduling tools